Foodpanda rider met with accident, dispatcher only cares about food

Update:

The statement from Foodpanda is as follows: Following internal investigations, it has been found that the dispatch agent’s first response was to enquire about the condition of the rider and asked if he was okay. Our riders’ well-being has always been a priority for us. We truly appreciate our riders for their hard work to make sure that our orders are delivered as fast as possible while we keep safe by staying home and are grateful for the community’s support of delivery riders.

Singapore — A post on Facebook group Umbrage Singapore shared the plight of a Foodpanda delivery rider.

“Foodpanda rider met with accident but they only care about the food?
Have a heart please! 😠” a user shared in the group on Sunday (May 16).

According to the Facebook post, the rider was injured and unable to make the delivery.

The screenshots also showed a conversation between the rider and the dispatcher.

The dispatcher is seen to be asking the rider about the food, and showing more concern about the food than for the well-being of the rider.

Netizens are appalled at the focus of the conversation, saying that the dispatcher is overly detached.

There have been no updates regarding the rider, or what actions were taken by the dispatcher.

Denise Teh is an intern at The Independent SG. /TISG